Employee

Technical Support for Faculty, Staff, and Administration

Categories (15)

Accounts, Passwords and Access

Password Reset, Name Changes, Remote System Access, BC One Access, OneDrive, ImageDirector, P and U Drive Access, MinuteTraq, TeamDynamix Access, and IDMS/ID Badges
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Administrative and Business Applications

Administrative applications and services such as DocuSign,CRM services, Dynamic Forms, BC AD GroupManager, and department-specific applications.
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Classroom or Conference Technology Support

Assistance with classroom or conference room technology (PC, projector, smartboard, sound, etc.)
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Academic Operations

Request services related to Student Financial Services, Financial Aid, Registrar's office, CollegeNET 25Live, and other services related to Academic Operations.
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Copy, Scan & Printer Services

Printing, copying (Toshiba), scanning, faxing and order printer supplies
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Computer, Device, Software Services, and Servers

Support for Broward College computers or other devices.
Software, Hardware, Pick Up or Return Devices, Quotes for Devices
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Network, Wireless (WiFi), Telephones, E-Fax, Voice Mail

Network connectivity, WiFi access, phones, local and long distance services, XMediusFAX and voicemail.
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Email, Calendar, Microsoft Teams and Zoom

E-Mail account, calendars, distribution lists, Microsoft Teams, Zoom Technical Support
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D2L & Learning Technologies

Technical assistance with D2L and associated learning technologies, Respondus 4.0, SoftChalk, etc.).
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Workday Services

Workday Support, Access/Security, Finance, Faculty Credentialing, Human Resources, My Learning and Seahawk Student
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CID, SAS, SQL, and Power BI

Services related to CID, SAS, SQL, and Power BI
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Web Support and Services

MyWork, MyBC, Broward Connect, Broward.edu, BC Navigate, Sammy Seahawk Chatbot, and Web Browser.
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Events and Zoom Webinar Support

Rooms and resources (speakers, microphone, projector, etc.) needed for events.
Zoom webinar scheduling and assistance.
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Security and Privacy Requests

Submit Requests related to Spam, Malicious Email, and Phishing, VPN, BC OneAccess.
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End-Point Computing

Services that enable you to accomplish your day-to-day work. Includes file storage, printing, hardware and software distribution, and technical support services.
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Services (1)

Help, I Have a Problem!

Report a general problem that is not listed in the service catalog.