Technical Support for Faculty, Staff, and Administration

Categories (15)

Accounts, Passwords and Access

Password Reset, Name Changes, Remote System Access, BC One Access, OneDrive, ImageDirector, P and U Drive Access, MinuteTraq, TeamDynamix Access, and IDMS/ID Badges

Administrative and Business Applications

Administrative applications and services such as DocuSign,CRM services, Dynamic Forms, BC AD GroupManager, and department-specific applications.

Classroom or Conference Technology Support

Assistance with classroom or conference room technology (PC, projector, smartboard, sound, etc.)

Academic Operations

Request services related to Student Financial Services, Financial Aid, Registrar's office, CollegeNET 25Live, and other services related to Academic Operations.

Copy, Scan & Printer Services

Printing, copying (Toshiba), scanning, faxing and order printer supplies

Computer, Device, Software Services, and Servers

Support for Broward College computers or other devices.
Software, Hardware, Pick Up or Return Devices, Quotes for Devices

Network, Wireless (WiFi), Telephones, E-Fax, Voice Mail

Network connectivity, WiFi access, phones, local and long distance services, XMediusFAX and voicemail.

Email, Calendar, Microsoft Teams and Zoom

E-Mail account, calendars, distribution lists, Microsoft Teams, Zoom Technical Support

D2L & Learning Technologies

Technical assistance with D2L and associated learning technologies, Respondus 4.0, SoftChalk, etc.).

Workday Services

Workday Support, Access/Security, Finance, Faculty Credentialing, Human Resources, My Learning and Seahawk Student

CID, SAS, SQL, and Power BI

Services related to CID, SAS, SQL, and Power BI

Web Support and Services

MyWork, MyBC, Broward Connect,, BC Navigate, Sammy Seahawk Chatbot, and Web Browser.

Events and Zoom Webinar Support

Rooms and resources (speakers, microphone, projector, etc.) needed for events.
Zoom webinar scheduling and assistance.

Security and Privacy Requests

Submit Requests related to Spam, Malicious Email, and Phishing, VPN, BC OneAccess.

End-Point Computing

Services that enable you to accomplish your day-to-day work. Includes file storage, printing, hardware and software distribution, and technical support services.

Services (1)

Help, I Have a Problem!

Report a general problem that is not listed in the service catalog.