Service Description
Get support for www.broward.edu, connect.broward.edu, microsites/Employee sites published in the college’s managed WordPress solution, CampusPress, and any related applications administered by the Web Services team listed under Standard Features.
Standard Features
Our agents can help with the following:
Public/Students Website (www.broward.edu) support
- Permissions and training for Cascade CMS
- Website content edits
- One-on-one assistance
- Formstack webform edits
- Cludo site-search questions
- Short URLs requests
- Broken Links/Website Issues
Please validate all content requests through the specific content administrator. You can review the full list here: https://www.broward.edu/design-system/governance/content-admin-list.html
Broward Connect (connect.broward.edu) support:
- News banner activation
- Permissions
- Minor copy content edits
- One-on-one assistance
- Formstack webform edits
Content administration in Connect is the sole responsibility of named content administrators. Content administrators should review Broward Connect support documentation here: https://helpdesk.broward.edu/TDClient/KB/ArticleDet?ID=15696
CampusPress support:
Site administrator support is offered via the “Need Help?” tab in the bottom-right corner of the CampusPress Sites Dashboard. Through this tool, site admins can access documentation, email CampusPress support, and track open/closed tickets. If for some reason, you cannot log in to your site or do not see the “Need Help?” option, you may submit a Support Ticket to CampusPress.
Optional Features
Self-service options: Knowledge Base
Roles and Responsibilities
User Responsibilities:
Broward College content administration is fully distributed to site administrators/owners across the college. Each admin/owner assumes the responsibility of creating, curating, and validating all content assets prior to submitting a Help Desk request. Admins/owners are responsible for ensuring content assets are accurate, accessible, on brand, and meet any other legal or accreditation regulations.
Agent Responsibilities:
Web Services, part of the Information Technology Division, supports content admins/owners with technical aspects of managing a website, ensuring sites are available and accessible.
Service Audience
Employees