Services A-Z (186)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Account information missing or incorrect (Outlook and Workday)

Request Correction missing or incorrect Account information

Accounts Payable

Use this form to report an issue with an Accounts Payable (A/P) process in Workday

Accounts Receivable

Use this form to report issues with Accounts Receivable (A/R) transactions

Add New High School Exit Code

Request to add a new high school Exit code to the Student Information System.

Add New Post Secondary Institution

Request to Add New Post Secondary Institution to the Student Information System.

Add New Secondary Institution (High School)

Request to add New Secondary Institution (High School) to the Student Information System.

Add or update Photo in Teams and Outlook

Request a photo to be added or updated in Teams and Outlook.

Approve New Software Request

This service will allow employees to request approval for software that is not already on the Information Technology approval list. Before employees can purchase software to be installed at the College, it must be on the Information Technology Approval list.

Approved Hardware Install Request

Request for hardware installation and service for keyboards, mice, monitors, speakers, microphones, laptops, etc. All hardware requests that are currently not impacting work or the device.

Approved New Hardware Request

Request to approve Hardware purchases not already on the approved Hardware list

Approved Software Install Request

Request to install software that has already been approved by Information Technology and when a valid license/purchase is available.

Assets

Use this form to report an issue with Assets in Workday

B

BC Email Access

Assistance with your Student email

BC Loaner Laptop Return or Pick Up

Set up an appointment to return or pick up a BC loaner laptop.

BC Loaner Laptop Software Request and Web Browser Updates

This service will allow students to request software installs on the BC loaner laptops.

BC Navigate - Employee

Assistance with access to BC Navigate (employee site), Advising Appointments, Campaigns, Reporting, or Other

BC Navigate - Student

To report an issue with BC Navigate

BC Online Incident

Support for BC Online

Benefits Issue

Report an issue with Benefits such as: FMLA, missing benefits, open enrollment issues, sick pool questions, etc.

Blackboard Contact Center Integrations Support

The Blackboard Call Center or Contact Center is our Tier 1 support for all IT and Student call and chat requests. The IT area is available to Faculty and Staff as well.

Broward College One Access - Employee

Getting started and request assistance with Broward College One Access.

Broward College One Access - Request an Application to be added

Use this form to request an application be added to Broward College One Access

Broward College One Access - Request Remote Desktop Access

Requesting Remote Desktop Access will allow you to access your office computer from anywhere using Broward College One Access.

Broward Connect Site Request

Request a teamsite for collaboration in Broward Connect.

Broward One Login Access - Student

Assistance with Broward One Access for D2L, Outlook Email, myBC and Office 365.

Budget Prep Assistance (Adaptive)

Assistance with the Workday Adaptive planning tool and Budget preparations.

Budget Related Process

Use this form to report issues with budgeting functions in Workday

Bursar

Use this form to report issues with Bursar

C

CID Access Request for Employees

CID Access Request for Employees. This form should be used by all departments, including Admissions and Registration.

CID Applications

Assistance with issues related to CID Functions such as ST, FI, PE, etc. This is for something that is broken, not working correctly.

CID MyBC and Broward Connect

Assistance with issues in myBC and myWork caused by CID issues or programming errors.

CID Request for New Division/Department Code

Submit this service request when requesting a new division of department code in CID.

CID Scheduling Request

Use this request to request a change to the CID schedule or to run a batch job, If you have complicated parameters please attach as a file.

CollegeNET 25Live Support

Please fill out this form to request assistance with CollegeNET 25Live.

Compensation Assistance

Request assistance with FT activity pay, salary reclassification, job descriptions, contracts, incentive rewards, etc.

Course Development and Managment

Request Assistance or report a problem with Workday's My Learning Course Development and Management

Credit and Collections

Use this form to report issues with Credit and Collections

Crosswalk Requests and Approval Path Issue

Use this form to report an issue with the approval path on a financial transaction

D

Dashboard - Change to Existing Dashboard

Assistance with request for change(s) to an existing Dashboard. Please provide the name of the existing Dashboard and detailed information on requested change(s).

Dashboard - New Request

Assistance with a request for a new Dashboard

Dashboard - Problem

Assistance with Dashboard Issues

Dashboard Reports

Assistance with Dashboard Reports

Drive Access - P: Department Drive

The "P" drive is your department drive. You will be assigned this drive automatically based upon your job assignment's cost center codes. You may have access to multiple department drives depending upon your job assignment(s). If you need additional access please submit a ticket.

Drive Access - U: Community Drive

A "U" drive is known as a community drive. Based upon your various "memberships" in the college community you will be assigned access to appropriate community drives. Your supervisor will know the name of the drive and should submit a helpdesk ticket to have the drive assigned to you. The U: drive is not assigned automatically and access requires a request by your supervisor or the owner of the drive.

Duplicate Evaluated Transcript

Second post-secondary transcript received for a school previously evaluated.

Dynamic Forms - Login issue

Assistance with Dynamic Forms Login

Dynamic Forms - Login Issue

Dynamic Forms Login Issue

Dynamic Forms - New Organization Requests

Request New Organizations be added to Dynamic Forms

Dynamic Forms - Technical Support

Assistance with form errors and attaching document

Dynamic Forms Support

Technical Assistance with Dynamic Forms,  Attaching Documents, and Form Errors.

E

E-mail - Inaccurate Information in Address Book

Request correction to inaccurate Information listed in Address Book. (72+ hours after Workday update)

E-mail - Report an Issue

Report an issue with your employee e-mail.

E-Mail - Request a Distribution Group or Add/Remove People

Request a distribution group to be used to send email to a group of people

E-Mail - Request Group Account

Use this form to request an email account for a program or group

Email - Signature Assistance Request

Request assistance with the new standardized signatures.

E-Mail / Calendars - General Service Request

Request assistance with Office 365 E-Mail and Calendars

Emeritus Professor Account Request

Request Emeritus Professor Access to email.

Employee - Return or Pick Up BC Device(s)

Set up an appointment to return or pick up BC device(s).

Employee Name Change

Request for Username update to match Name Change

End User Features and Functionality

Request Assistance or report a problem with Workday’s My Learning End User Features and Functionality

Events Calendar Posting Request

Submit a request to have an event posted to the Broward College Events Calendar

F

Faculty Credentialing

report issues with faculty credentialing

Faculty Credentialing Access

Request Faculty Credentialing Access

Finance Reports

Use this form for assistance with the creation or modification of Workday reports for Finance

G

Grants Accounting

Use this form to report an issue with Grants Accounting

H

Hardware Issue

Support for existing hardware, workstations (your office computer and peripherals), and other devices

Honorlock Proctoring Inquiry

Request support for Honorlock in your D2L class.

HR Records Issue

Report an issue with HR Records: Terminated employees, request for FCF/transcripts, create a missing certification from the drop-down menu in Workday, etc.

HR Recruiting Assistance

Request assistance with updating personal profile or with internal vs external recruitment site and applications.

HR Reports Assistance

Request Assistance with HR Reports: scheduling, creation or modification

I

IDMS - Student and Employee ID Badges

Request assistance with Student and Employee ID Badges

I'm Missing a Class in D2L

If you know your class is supposed to be listed in D2L, but is not available, you can notify us of the issue.

Image Director Issue

Report an issue with ImageDirector.

Institute of Public Safety (IPS)

Assistance with the IPS Testing

Instructor/Facilitator Features and Functionality

Request assistance or report a problem with Workday’s My Learning Instructor/Facilitator Tools

IT Project Request Submission Portal

Submit IT project requests to the PMO for review

L

LinkedIn Login Issues

LinkedIn Login Issues

Login or Account Assistance

Problems with your account, such as password problems, username problems, login problems, etc.

M

Microsoft Teams

Request Assistance with Microsoft Teams.

MinuteTraq / IQM2 - Request Access

Request access to MinuteTraq / IQM2

MinuteTraq / IQM2 Request for Department Name Change

MinuteTraq / IQM2 Service Request for departmental name change.

My Class Is Missing In D2L

If you know your class is supposed to be listed in D2L but is not available, you can notify us of the issue.

MyLabsPlus

N

Netsearch / Unisearch Access Issue

Report an issue with accessing an existing Netsearch / Unisearch / BCCJuke Account.

Netsearch/Unisearch Access

Request Access to Unisearch and Netsearch

Network Issues

Report a Network Issue

New www.broward.edu Website or Component Request

Request a new website or component on the Broward College public website.

O

Office 2019 Approval

Request Approval for Office 2019 to be installed on your BC Device.

Order Pre-Paid Printing Cards

Order Pre-Paid Printing Cards

Order Ricoh Printer Supplies

Order Ricoh Printer Supplies (not copy paper)

Other Programs and Applications

Limited support for other applications may be provided or referred to other service providers.

Outlook - Backup or Load .PST File

Request email backup to a .PST file or have a .PST file be loaded to Outlook or added to your existing mailbox.

Outlook - Request Resource Calendar

Request a new, or a change to an existing, resource calendar (meeting room, equipment etc)

P

Payroll Issue

Submit a ticket for a payroll issues such as: direct deposit, did not receive a paycheck, paycheck discrepancies, over-payments, not being able to enter time, etc.

Payroll Report Request

Request a Payroll Report

Performance Management Assistance

Requests for assistance with Performance Reviews, Goals, and Disciplinary Action.

Power BI Access

Requests to Power BI Dashboards/Reports are assigned to the Institutional Research team.

Power BI Issue or Software Updates

This is intended primarily for use by the IR team having an issue using Power BI or a software update.

Procurement and Suppliers

Use this form to report issues with any procurement business process

Purchase and Travel Card Issuance

Use this form for Purchase and Travel Card Issuance Problems, there is another form for reconciliation issues

Purchase or Travel Card Reconciliation

Use this form to report Purchase or Travel Card Reconciliation issues there is another form to report card issuance issues

R

Relocate Computer/Equipment

Request to relocate your computer or equipment

Remote Learning Hardware and Peripheral Request

Request items while working remotely such as: I need an extra monitor, I need a mouse/keyboard, I need a scanner, etc. If IT has this available we will provide it to the remote user.

Report a General Student IT Issue

Student requests for assistance with Broward College technology issues.

Report a myBC Issue

Report an Issue with student grades, course schedules and financial aid.

Report a myBC Issue

Report an Issue with student grades, course schedules and financial aid.

Report a myWork Issue

Report an issue with class rosters, course evaluations and web reports.

Report a Non-Urgent Classroom Issue

Non-urgent classroom issues, for example: projector not aligned correctly, software problems, dim projector, etc. These are issues that do not prevent classes from continuing. If you require immediate assistance please use the "Report a Urgent Classroom Issue" service.

Report a Non-Urgent Conference Room Issue (Meeting Not In Session)

Non-urgent conference issues, for example, a projector not aligned correctly, software problems, dim projector, etc. These are issues that do not prevent conference rooms from continuing. If you require immediate assistance please use the "Report an Urgent Conference Room Issue" service.

Report a Ricoh Multi-function Device Issue

Request Print, Copy, or Scan support for Ricoh Multifunction Devices

Report a Website Issue

Report an issue with the website when something is broken

Report an HP Printer Issue

To report an issue with a HP Printer or any printer that is not a Ricoh printer located in an Office or Classroom

Report an Urgent Classroom Issue

If you cannot conduct class, please use this form and a technician will be assigned to this issue immediately.

Report an Urgent Conference Room Issue (Meeting in Session)

If you cannot conduct a meeting, please use this form and a technician will be assigned to this issue immediately.

Report Spam, Malicious email, and Phishing

Report Spam, Malicious Email and Phishing

Request a Change, New Enhancements or Functionality

Request a webpage update or update an existing form.

Request a Change, New Enhancements or Functionality In CID

Request a change or new enhancement to CID such as bringing in a PLOG, creating a program to update data, changing an existing process.

Request a Classroom Service

Request different types of services for the classroom, such as: document cameras, microphones, mobile device mirroring, etc. This is not used to report classroom issues, only to request a new service.

Request a New Session

Request to build a new session in Workday and/or CID.

Note: If you are requesting more than one session (or sessions for more than one center, if for an international partnership center), please separate the requests.

Request a Zoom Webinar License

This request form will allow select employees to request a Webinar License for Zoom.

Request Access to Employee's Email, H/OneDrive and/or Local Computer Files

This service can be used by supervisors to request access to resources from a former employee or employee on-leave.

Request Access to Image Director

Please submit this form if you require access to Image Director

Request Access to Sendgrid

Sendgrid is an email marketing campaign solution. The Information Technology department has a subscription with Sendgrid to assist departments if they need advanced email campaign functionality.

Request an Addition or Change

Assistance for content that either needs to be added to the chatbot or if the chatbot's information needs to be updated.

Request Dial-in phone number for my Skype for Business Account

Use this form to request that your meeting invitations have a dial-in phone number. By default all Skype for Business accounts are provisioned with the ability to host meetings, but not with a dial-in phone number.

Request Evaluation of 3000 Level Course with Approved Sub/Waiver.

Waivers must have appropriate level approval(s), and relevant supporting documentation uploaded in Image Director.

Request for Approval of Administrative Rights on Workstation

This is a request for approval of administrative rights on a workstation. You must meet a certain criteria for this request to be completed and it will be reviewed by the Campus Technology Team.

Request for Audio/Visual,Tech Support or Services for Event

Request IT Audio/Visual, Technical Support, Event Services, Computer Services for Events.

Request for Detect Job

Request to have Detect Job run manually for provisioning.

Request for Remote Access

Faculty, Administrators and Staff, please use this service to request remote access. This is the only service you should be using to request any type of remote access such as: Personal RDP, VPN, etc.

Request for VPN Access

Request for VPN Access

Request Historic Record Lookup

Request Historic Record Lookup for a student record that is not in the Student Information System

Request Manual Graduation

Request manual graduation for a student who has satisfied graduation requirements for a previous term.

Request Manual Graduation for International Partners

Request a manual graduation for an international partner who has satisfied graduation requirements for a previous term.

Request move from Skype based phone

Use this form to request your phone be moved from Skype for Business based phone to an NEC phone

Request PC Re-Image Authorization

This forms should be submitted when requesting or authorizing Campus Technology to re-image your machine's operating system.

Request Quote to Purchase Technology

Faculty and Staff can use this service to request a quote from their Campus Technology representative at their campus.

Request Transcript Evaluation

Only for LAPS applicants and students completing the final course(s) needed for program completion.

Request Virtual Event Support

This request includes the creation and support of webinars for Virtual Town Halls, Workshops and Community presentations to an online-only Live audience.

Request Zoom Assistance

Zoom is our new academic video conferencing solution that will be used within the Learning Management system for synchronous remote classes. This video conferencing platform can also be used by employees for meetings where Microsoft Teams is not the right solution.

Request Zoom Assistance

Zoom is our new academic video conferencing solution that will be used within the Learning Management system for synchronous remote classes. This video conferencing platform can also be used by employees for meetings where Microsoft Teams is not the right solution.

Request Zoom Assistance

Zoom is our new academic video conferencing solution that will be used within the Learning Management system for synchronous remote classes.

Research and Information Request

Request research information from the Office of Institutional Research

S

Sammy Seahawk Chatbot Error

Assistance to report an error with the chatbot that either
- provided an answer that is not related to the question that you asked.
- had a technical issue (providing two answers, no answer, etc.)

SAS Enterprise Guide - Access

Assistance with obtaining access to SAS Enterprise Guide.

SAS Enterprise Guide - Problem

Assistance with SAS EG issues.

SAS Job/Scheduler - Problem

Assistance with SAS jobs or scheduler issues

SAS Portal - Access

Assistance with SAS Portal access

SAS Portal - Problem

Assistance with SAS issues and SAS automated reports

Seahawk Print

Report any issue with the Seahawk Print System.

Seahawk Student Admissions

Report a problem with a student’s admissions applications in Seahawk Student

Seahawk Student Admissions Security Request

This is used to request Seahawk Student Admissions Security.

Seahawk Student Curriculum

Report a problem with Curriculum; Request a business process change; Request assistance with a curriculum report.

Seahawk Student Records

Report a problem with Student Records; Request a business process change; Request assistance with a records report.

Seahawk Student Recruiting

Report a problem with a student’s recruitment information or engagement item in Seahawk Student

Service Request - D2L and Learning Technology

Request for some type of service or a general inquiry.

Skype for Business - Inaccurate Information listed in Skype Contact List

Request correction to inaccurate Information listed in Skype Contact List. (72+ hours after Workday update)

Skype for Business/ Lync - Request Assistance/Equipment

Request assistance with Skype for Business/Lync

Software Issue

Support with existing software currently installed on a workstation

Software Request for Classroom

Request for software to be installed in a Classroom

SQL Assistance

SQL - Access / Security, Job Scheduler and Tool Problem

State and Federal Reporting Assistance

State and Federal Reporting

Supervisory Organization Assistance

Supervisory Organization Assistance

T

Talent Business Partner Issue

Report an issue with Personal information changes, change the primary assignment, new hire/re-hire process, onboarding, add/update/maintain certifications in Workday, academic appointment, etc.

Talent Management Assistance

Request assistance with Talent review, assessing potential, succession plans, and calibration.

Taxes

Use this form to report an issue with a Tax related business process

TeamDynamix Technician Access

Request Technician Access to work Help Desk (TeamDynamix)Tickets

Technical Assistance - D2L and Learning Technology

Request technical assistance for D2L-related incidents, service interruptions, or system errors.

Technical Assistance with D2L & BlackBoard Collaborate

Technical assistance for D2L and supported learning technologies.

Telephone - ACD (Automated Call Distribution) Group or Phone

Request an ACD group created or to have a phone programmed to be used in an ACD group.

Telephone - ACD (Automated Call Distribution) Logon ID

Request an ACD log in ID or to cancel and ID.

Telephone - eFax Requests

To request modifications to an existing eFax (electronic fax) account or request a new account.

Telephone - Forward my telephone/extension

Faculty, Administration and Staff please use this service to forward your NEC phone extension. Managers can upload an excel sheet to provide a bulk forwarding request if needed. Instructions are also available for forwarding if you are physically at your NEC phone.

Telephone - Long Distance Code

Request for code to allow calling outside of 954 area code.

Telephone - New Equipment

Request new or upgraded phone equipment

Telephone - Repair or Voice Mail Assistance

Report Telephone Issues or request Voice Mail Assisitance.

Telephone - Request Extension or Name Change on the phone

Request Extension or Name Change on the phone Only

Telephone - Request Move

Request to move existing telephone and line from one location to another location.

Telephone - Request Softphone SP350

Request the installation and license for the NEC SP350 softphone.

Travel Accounting

Use this form to report issues with travel accounting

W

WalkMe

Assistance with WalkMe

Web Browser Assistance

Request Assistance with Chrome, Microsoft Edge and/or Firefox web browser.

Web Form Request

Request a new form to be created on the Broward College Public website or the Employee Intranet BrowardConnect

Wireless Access Issue

Report a Wireless (Wifi) issue

Workday Learning Service Request

Request assistance with a Workday job aid.

Workday Security Access Form (except Admissions)

Form to request access to Workday modules.