Service Description
Get help with general website-related questions on www.broward.edu, students.broward.edu, or connect.broward.edu.
BC Public/Students Website
Our agents can provide support to www.broward.edu or students.broward.edu for the following:
- Permissions and training for Cascade CMS
- Website content edits
- Short URLs requests
- One-on-one assistance
- Formstack webform edits
Please validate all content requests through the specific content administrator. You can review the full list here: https://www.broward.edu/design-system/governance/content-admin-list.html
Get Additional Support and Training Resources for our Public Website here: https://helpdesk.broward.edu/TDClient/1880/Portal/KB/ArticleDet?ID=17549
Broward Connect
connect.broward.edu support includes:
- News banner activation
- Permissions
- Minor copy content edits
- One-on-one assistance
- Formstack webform edits
Content administration in Connect is the sole responsibility of names content administrators. Content administrators should review Broward Connect support documentation here: https://helpdesk.broward.edu/TDClient/KB/ArticleDet?ID=15696
Optional Features
Self-service options: Knowledge Base
Roles and Responsibilities
User Responsibilities:
Agent Responsibilities:
Service Audience