The Service Portal contains Knowledge Base articles and Service Catalog categories that are related to technology/technology support available at Broward College. If you can't find an article or service category, you may need to sign in first to see everything that is available.
Signing In
- In the upper-right, select Sign In
- Sign in with your BC One Access credentials
- Once signed in, you should see your name where the Sign In link used to be
Service Portal Frequently Asked Questions
How will I submit requests in this redesigned portal?
General tickets will be created using the "Urgent Support Needed" button. Use this button if you need immediate assistance for any general or technical issues that are time-sensitive. This includes broken/malfunctioning equipment, login issues, online class issues, printing issues, existing access that has stopped working such as access to a software, etc.
Service requests will be created using the Request a Service button. Use this button to access the service catalog if you need to request “something new” – for example: you need to request first time access to software such as CID, approved software, VPN access, access to CRM/TargetX, applying for new access, updating access privileges, generating reports, etc.
Additionally, the help desk team remains available by phone to assist you with resolving an issue or creating a ticket on your behalf. Call us at 954 201 7521 or Chat With Us
How can I find the most frequently used services on the Service Portal?
Quick Links & More will provide quick access to frequently used services and requests. With just a click, you'll be able to reach the services most often used, saving you valuable time and effort.
How can I find self-help articles or guides in the Service Portal?
You can explore self-help articles and/or guides by using the Explore Knowledge Base button to access immediate self-help articles.
If you need additional assistance, you can use the “Help, I Have a Problem” button to submit your own ticket or contact an agent for assistance at 954 201 7521 or Chat With Us .
How can I review tickets from version 1 of the portal once the Service Portal is live?
You will still be able to view your previously submitted tickets by following these steps:
- Click the Check Ticket Status button in Quick Links
- Use the Status Class drop-down menu to select the status(es) of the ticket(s) you want to view
- Click the Search button located in the window to view all tickets matching the status(es) you have selected
Do I need to connect to GlobalProtect (VPN) to access the Service Portal or to submit a request?
You can reach this portal from any network connection and easily from mobile devices by typing the URL into your browser: helpdesk.broward.edu. However you will need to log in before you can submit certain requests, since these will require your Broward College credentials for authentication purposes.
I have open tickets right now in version 1 of the portal. What will happen to those?
Version 1 will remain active but hidden from public view. You will still be able to access your tickets if you have the ticket number or use Check Ticket Status.
Will I still be able to get human assistance if I need help creating my ticket?
YES!, we are happy to help you and we're available 24-7-365, which means 24 hours per day, 7 days per week, 365 days per year. Call us at 954 201 7521 or Chat With Us
Need Additional Help?
If you cannot sign into your BC One Access account, please call us at 954-201-7521 for immediate assistance. You can also click the following link to Chat With Us