Service Description
The Service Portal stands as your initial contact point for technology-related inquiries and needs. This covers college-supervised technology services, general computing questions, and computer maintenance tasks.
The portal provides two stages of support to students, faculty, and staff: an attempt to resolve problems, fulfill requests or answer questions or, if resolution is not appropriate or achievable, assignment to a subject matter expert or service owner for in-depth assistance.
If you're having issues finding a specific service in our Service Catalog, the option "Get General or Technology Assistance" lets you request help or information. However, as general tech support requests often require detailed research, faster turnaround time can be achieved by browsing the Service Catalog for the most appropriate or specific service that best fits the nature of your request.
Essential Information for Employees and Students
- Assistance with Enrollment, Registration, Admissions, Financial Aid, and General Information
- Please call our 24-hour technical support at 954-201-7521 to speak with a live agent for immediate assistance.
Standard Features
Our agents can help with the following:
- Answer general questions related to D2L
- Assist with the Service Portal
- Help troubleshoot and resolve issues related to login
- Help troubleshoot and resolve issues related to password
- Help troubleshoot and escalate issues related to sending/receiving email
- Help troubleshoot and escalate issues related to accessing shared calendars
- Help troubleshoot and escalate issues related to telecom devices
- Assist with campus hardware and software
- Assist with campus printing
- Assist with campus wireless
Additional Features
Knowledge Base: Your go-to for self-help options.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request including contact information and a full description of what they need assistance with.
Please Note: Restarting the problem computer resolves many software related issues. Before you proceed with opening a ticket with the Service Portal, please make sure you have restarted your computer to see if this resolves the current issue you are having.
Agent Responsibilities:
- Our agents will communicate the status of the request to the user as needed.
Service Audience
Faculty, Staff and Students.