Admission Application - Frequently Asked Questions (FAQ)

This FAQ is designed to answer some of the most commonly asked questions about our Admission Application, and to provide you with the information you need to get the most out of it.

1. How do I know if I need to create an account? You will need to create an account if you meet any of the following criteria:

   1. You have never applied to Broward College (BC).
   2. You applied to Broward College before January 31^st, 2023.

2. What steps need to be followed to create an account and set a password?

   1. Provide your First Name (Given Name as shown on your Passport or Government issued ID)
   2. Provide your Last Name (Surname as shown on your Passport or Government issued ID)
   3. Provide your Date of Birth
   4. Provide your Personal Email Address
   5. Confirm your Personal Email Address
   6. Complete ReCAPTCHA
   7. Select ‘Submit’
   8. You will receive an email from applicationhelp@broward.edu prompting you to set your password. Click the link to verify that your email address is valid.
   9. Once a password is created, return to the login page, sign-in, and begin your application.

3. How do I create a password after signing up for a new account?

   1. You will receive an email from applicationhelp@broward.edu prompting you to set your password. Click the link to verify that your email address is valid.
   2. If you do not receive an email within 5 minutes, call our 24-hour technical Help Desk at 954-201-7521 for assistance.
   3. Password must be 8 characters long and should include a combination of letters, numbers, and special characters.
   4. Once a password is created, return to the login page, sign-in, and begin your application.

4. What do I do if my account is locked?

   1. To resolve a locked account, please call our 24-hour technical Help Desk at 954-201-7521 for assistance. Please note: For security reasons, after three failed password attempts your account will automatically lock for a minimum of fifteen minutes.

5. Can I use my Broward College email address or my One Access credentials to create a new account on the portal?

   1. No. You must use your personal email address to create a new account (do not use any school or company email). This must be a valid email that you check frequently. Broward College will communicate with you using this personal email address.

6. I have an account but I forgot my password. What should I do?

   1. Select the Forgot Password link located below the Sign In button on the login page.
   2. Enter the personal email address you used when you created your account. If you do not remember the email associated with your account, call our 24-hour technical Help Desk at 954-201-7521 for assistance.
   3. Provide your full name, date of birth, possible email addresses and Broward College ID number if you have one.

7. What if I don’t receive the initial email to create my password? Who should I contact?

   1. Please call our 24-hour technical Help Desk at 954-201-7521 for immediate assistance. 
   2. Add all @broward.edu emails to your safe senders list for the email address you provided. Not doing so may cause undelivered emails.
   3. If you are using a Gmail account, we recommend you try these common fixes -
      • How to check if an email was archived, deleted, or marked as spam.
      • How to find messages in Gmail by searching

8. I don't know if I created an account. What should I do?

   1. Please call our 24-hour technical Help Desk at 954-201-7521 for assistance.