Faculty and Staff - Coronavirus (COVID-19) Technology Assistance

Please use this Knowledge Base article for TECHNOLOGY information required during the COVD-19 situation. We have information on remote access, telephone assistance, etc.

Please use this Knowledge Base article for TECHNOLOGY information required during the COVD-19 situation. Below are links to helpful resources for all Faculty, Administration, and Staff as they transition to remote work:

To request remote access such as VPN, Personal RDP, remote telephone assistance and/or a loaner laptop/desktop if you cannot function with a personal device, please submit this one service request:

• Remote Access Request (includes VPN, Personal RDP, Phone Forwarding, Out of Office Assistance).

If you are remote and things are not working. Please submit an incident request and we will assist:

• Submit an incident request with Campus Technology
   
• Urgent Remote Learning Request (Faculty only and class in session)

For other requests, such as, if you need an extra monitor, more hardware, or your telephone forwarded please see below:

• Additional Hardware and Peripherals Request (extra monitor, mouse, scanner, keyboard, camera, headsets, etc) (Please use the Remote Access Request to request a loaner laptop) 
   
• Telephone forwarding request (Single and Bulk Forwarding Request) (Includes instructions on doing it yourself if you have access to your NEC telephone).
   

Available Applications on Broward College One Access, including E-mail, Office, D2L, CID, etc:

• One Access Application Glossary.
• Request an Application (tile) to be added to One Access.

Desire2Learn (D2L):

• Faculty please reach out to the Center for Teaching and Learning ctel@broward.edu for assistance with Desire2Learn(D2L). They are continuously offering training sessions and have additional materials available.
• D2L Instructor Tutorial Videos.
• Teaching with technology

Internet Access for Students

• Comcast Internet Essentials Plan (normally $9.95 for qualifying customers, is now free for two months). For more information please visit: https://www.internetessentials.com/
• Lifeline Support for Affordable Communications https://www.fcc.gov/consumers/guides/lifeline-support-affordable-communications?utm_source=highspeedinternet.com&utm_medium=affiliate Lifeline is the Federal Communications Commision's program to help make communications services more affordable for low-income consumers. Lifeline provides subscribers a discount on monthly telephone service, broadband Internet access service, or voice-broadband bundled service purchased from participating providers.
• An article posted on HighSpeedInternet.com identifies several more options for affordable internet.  https://www.highspeedinternet.com/resources/are-there-government-programs-to-help-me-get-internet-service
• T-Mobile https://www.t-mobile.com/news/t-mobile-update-on-covid-19-response
• Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
• Broward Public Schools / Get Two Months of Internet FREE https://www.browardschools.com/cms/lib/FL01803656/Centricity/Domain/13457/Comcast%20Internet%20Essentials%20FINAL%20English%203-16%201249pm.pdf 

Remote Computing

• Virtual Private Network (VPN): If you are assigned a Broward College laptop or have a second desktop (PC) at home. We will be able to authorize VPN access. VPN will allow users to connect to the network from most locations external to the College. VPN will provide the user with their P, U and we can also add their H drive as if they were at the College logged in. In addition applications like CID will work directly on the computer. Submit a Remote Access Request.
• Personal RDP (Remote Desktop): For users that do not have a laptop and their only computer is a desktop at the College. Information Technology can assist with turning on Personal RDP. This will allow the user to go through One Access, click on a tile called personal RDP and as long as your desktop PC is on at the College, then the user will remotely log in and be able to use their own computer. They will have to start up the RDP tile from their personal computer which is located outside the College. Submit a Remote Access Request.
• Access Shared Drives (P, and U) via One Access: Shared drives can be accessed externally to the College by going to the Web Storage Application (tile) in One Access. The functionality is a bit reduced when accessing this way, but is effective when modifying a few files. You can download files, work with them on your computer and then re-upload them. You also have the option of opening them directly in a remote session. For further information please go to:  https://helpdesk.broward.edu/TDClient/1880/Portal/KB/ArticleDet?ID=63635
• Access to CID via One Access: CID can be accessed through One Access as well. Once the user signs in, then do a search for the CID Application (tile). Because CID uses a terminal type session, the remote access is sometimes very limited and not adequate for super users within CID. You may want to access CID through RDP. Please use Chrome, Safari or Firefox to access the CID application via One Access.
• Access to Cloud applications: One Access has a long list of applications available which are all external to the College, this includes applications such as Workday. Users do not require anything special to access these applications and can do so from any personal computer. For a list of applications please go here:  https://helpdesk.broward.edu/TDClient/1880/Portal/KB/ArticleDet?ID=56872

Telephones, Communications, and Collaboration:

• NEC Telephones: Users will be able to forward their phones to their mobile or other external phones. Please remember that once forwarded all voice mails will be stored in the user's mobile or other phones that were chosen to be forwarded to. ACD phones currently cannot be forwarded and the College is trying to determine the best action for this at the time. For further information please go to: https://helpdesk.broward.edu/TDClient/1880/Portal/KB/ArticleDet?ID=101457
• NEC Softphone: Users that have a Broward College laptop that are working remotely have the option to request the NEC SP350 Softphone. This software based phone, will allow you to carry your desk extension onto your computer, using a headset to answer and make calls. https://helpdesk.broward.edu/TDClient/1880/Portal/Requests/ServiceDet?ID=43987
•  E-mail is fully accessible from your Outlook application with a BC laptop or a BC home desktop (PC), or through Broward College One Access which is via the Web. If you need to access a shared mailbox online please visit: https://helpdesk.broward.edu/TDClient/1880/Portal/KB/ArticleDet?ID=101692
• Google Voice: Although we can forward your NEC telephone, we still have many staff members that need to call students and prospective students which would result in the user's caller ID for their mobile device being released. We are suggesting that staff members that need to make calls outside the College use a service like Google Voice. Please find instructions on how to create an account and use this product: https://helpdesk.broward.edu/TDClient/1880/Portal/KB/ArticleDet?ID=101678
• Microsoft Teams: Teams can be used to set up meetings, for Teams to Teams calls and also chat when using a BC assigned PC or Laptop or personal PC's and laptops
• Voice mail: All users have the ability to have a voice mail set up. If you have decided not to set it up or need assistance, we can help. All voice mails go to your email, which will allow users to call back. For further information please go to: https://helpdesk.broward.edu/TDClient/1880/Portal/KB/ArticleDet?ID=101457

I need a BC laptop what do I do?

You can Submit a Remote Access Request. and a specialist will assist with this request.