Q: How can I check the quality of my Zoom session?
A: Zoom provides LIVE statistics of everything that is going on during a meeting. Click on the little shield at the top when in a meeting, you can see everything that might be impacting your session from computer issues, to network/Internet issues for Audio, Video and even the content you might be sharing. This can help you determine if you have enough bandwidth or computer resources to maintain a quality connection.
If you are experiencing any issues with latency, frozen screen, poor quality video or audio or getting disconnected while using a home WiFi connection try bringing your computer or mobile device closer to the WiFi router or access point in your home. You can also try to disable High Definition.
If you need further assistance, please connect with an agent via our Live Chat portal or by phone at 954-201-7521. You can also visit our Information Technology Help Desk to submit a ticket.