The Help Desk and the Service Desk are related but have distinct functions within Broward College.
The Help Desk typically provides support to end-users by addressing their technical issues, troubleshooting problems, and offering solutions which may include escalating a ticket. It is often the first point of contact for users who encounter IT-related issues. Help Desks focus on resolving immediate problems and may not always have the broader responsibility of managing IT services. Broward College Help Desk support is offered through Anthology and available to serve you 24 hours per day.
The Service Desk encompasses the Help Desk and handles escalated tickets, as well user issues and incidents. It takes a more comprehensive approach by managing and supporting IT services throughout their life cycle. This includes tasks such as service requests, change management, and overall service delivery. The Service Desk often works to ensure that IT services align with the organization's business goals. Broward College Service Desk is in-house and available to serve you during regular business hours, as well as limited weekend hours.
At A Glance
| Help Desk |
Service Desk |
| Daily, 24 hours |
Monday-Friday 8:00am-5:00pm; Saturday-Sunday 12pm-3pm |
| Contact via 954-201-8595 or click here to chat with an agent |
Contact via "Urgent Support Needed" |
| Limits on availability: open 24 hours per day, including weekends and holidays |
Limits on availability: Closed on Thanksgiving Day, Christmas Day and New Year's Day |