How can I submit requests in the Service Portal?
Use the “Urgent Support Needed” button for any time-sensitive issues that require immediate assistance. This includes things like broken equipment, login problems, online class issues, printing errors, or access to software that has stopped working.
Use the “Request a Service” button when you need to request something new. This includes first-time access to software (such as CID or VPN), access to systems like CRM/TargetX, updating your access, or requesting reports.
Additionally, the help desk team remains available by phone to assist you with resolving an issue or creating a ticket on your behalf. Call us at 954-201-7521.
How can I find the most frequently used services on the Service Portal?
Quick Links & More will provide quick access to frequently used services and requests. With just a click, you'll be able to reach the services most often used, saving you valuable time and effort.
How can I find self-help articles or guides in the Service Portal?
You can explore self-help articles and/or guides by using the Explore Knowledge Base button to access immediate self-help articles.
If you need additional assistance, you can use the “Urgent Support Needed” button to submit your own ticket or contact an agent for assistance at 954-201-7521.
How can I review tickets that I have submitted?
You will still be able to view your previously submitted tickets by following these steps:
- Click the Check Ticket Status button in Quick Links
- Use the Status Class drop-down menu to select the status(es) of the ticket(s) you want to view
- Click the Search button located in the window to view all tickets matching the status(es) you have selected
Do I need to connect to GlobalProtect (VPN) to access the Service Portal or to submit a request?
No, you can log into the Service Portal from any desktop or mobile device with an Internet connection by typing the URL into your browser: helpdesk.broward.edu. However you will need to log in before you can submit certain requests.
Can I get assistance if I need help creating a ticket?
Yes, we are happy to help you and we're available 24 hours per day, 7 days per week, 365 days per year. Call 954-201-7521 to speak with an agent.
Get Technical Assistance
Call 954-201-7521 | Submit a Service Request Online via our Service Catalog | Find answers in the Knowledge Base | Get On-Campus Support