Help Tech Tips for BC Navigate

• Calendars - If you are experiencing appointments being booked in Navigate during your busy times you may have exceeded the threshold for the sync of reoccurring appointments between Outlook and Navigate. It is recommended that you end-date and then restart any reoccurring appointments you may have on your Outlook calendar at least every 6 months (or at the start of each term- 3x year).
• Academic Planner - If you are experiencing issues loading Academic Plans or Searching for Courses under Navigate, you may need to complete a Chrome Browser cache refresh. Please follow these steps below clear your cache files:

CHROME BROWSER REFRESH STEPS:

1. Within a google Chrome browser, right click on the page and pick "Inspect"
2. Go to "Application" tab (might be hidden under dropdown arrow)
3. Click "Clear site data"
4. Click "Clear storage"
5. Re-load the Navigate Academic Planning screen.  If the error persists, scroll to the bottom right hand corner of the page, and select 'Attempt Repair'.

   This is a screenshot of the 'inspect' screen to follow steps 2-4 above.

   

   BC HELP DESK

   Below are direct links to the BC Help Desk Navigate service buckets, kindly bookmark them in case you, or our students, should need technical assistance with Navigate:

   BC Navigate – Employee: https://helpdesk.broward.edu/TDClient/1880/Portal/Requests/ServiceDet?ID=26209

   BC Navigate – Student: https://helpdesk.broward.edu/TDClient/1880/Portal/Requests/ServiceDet?ID=27056