How to use D2L Email

A key component to our success in this new remote learning environment has been a commitment of our students, faculty and staff to be extra-attentive to e-mail communication.

Importantly, the college would like to remind students, faculty and staff that the Desire to Learn D2L mail system is internal to D2L and is completely separate from the employee and student BC email.  In different venues, we’ve experienced some confusion as to the differences in these email systems.

• D2L has its own mail system for faculty and students to communicate in their online course shells – it is an email tool that exists only within the D2L system.
• Emails cannot be sent out of D2L to the faculty and advisor’s BC email, or any other email like Gmail or Yahoo mail.
• Emails cannot be sent from outside into D2L. Students can’t send their Gmail emails into the D2L email system.
• Faculty can enable forwarding of D2L mail to BC e-mail, so they do not miss student D2L emails (see details below).
• Faculty can email a whole class through D2L and in My Work (BC Connect)- Class Roster -Importantly students need to respond to their faculty through the appropriate system from which the message was generated. 

How to send an email in D2L

COMPOSE AN EMAIL

The Quick Way (Roster Tool):

1. Go to the course where the person you want to email is enrolled (e.g. Email Prof. Sparks in your MAT1033 course).
2. On the Course Navbar, click Tools and select Roster from the list.
3. On the All tab, select the check boxes beside the people you want to contact.
4. Click the Email icon at the top of the roster list.
5. Type your message.
6. Optionally, to attach a file, in the Attachments area, click Browse to locate the file that you want to attach.
7. Click Send.

Another Option (Email Tool):

1. On the Course Navbar, click Communication and select Email from the list. Alternatively, on the minibar, click on your Message Alerts (envelope icon, and click Go to Email.
2. Click Compose
3. In the Compose New Message dialog, click the Address Book button.
4. Select the check box for every user you want to send an email message, then click To, Cc, or Bcc to add the selected users to the desired field. E.g. check the box next to your instructor's name and click To, then check the box next to your name and click Cc.
5. Click Add Recipients.
6. Compose the message.
7. Optionally, to attach a file, in the Attachments area, click Browse to locate the file that you want to attach.
8. Click Send.

D2L Mail Forwarding

Enabling forwarding is for the purpose of notifying faculty when students have sent new messages in D2L, so that faculty can log into D2L and respond to those emails.

To enable forwarding, open the D2L Mail page and follow these steps.

• Click on your name
• Click Account Settings.
• Click on the Email tab
• Scroll down on the page, and in the section labeled “Forwarding Settings”, check the "Forward incoming messages to an alternate email account" checkbox.
• Enter your email address in the Email Address field.
• Select the "Forward and mark unread in the Inbox folder" option.
• Select Save
• When completed, your Contact Methods should show send notifications to the E-mail that you used for forwarding
  • To check Contact Methods  
  • Click on your name
  • Click Notifications and it will display the forward email address. See below:

Our Instructional Design and BC Online certainly provide any additional information on e-mail as needed. 

If you need further assistance, please connect with an agent via our Live Chat portal or by phone at 954-201-7521. You can also visit our Information Technology Help Desk to submit a ticket.