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You may receive an "Internal Error" or "Not Authorized" error message when attempting to access or send an email, instant message, or chat in D2L. This means you have a quiz or exam in-progress and have not successfully submitted it. Communication tools are disabled during a quiz so you will not be interrupted during the quiz and to deter collaboration.
To quickly identify which quiz is in-progress:
- Click on the Message Alerts icon in Minibar to determine the name of the quiz.
- Click on the email icon link in the top right-hand corner of the page.
- Click on the quiz link to go to the course.
- Click on the quiz that is in-progress.
- Click Continue quiz, then submit the quiz.
- Your email access will now be available.