SP350/NEC Phone (Softphone) Troubleshooting Steps

Problem: The SP350/NEC application will not connect, or displays an error “the number cannot be used”

Solution:

1. Most important thing: ensure the machine is connected to the BC VPN FIRST
2. Launch the SP350 app & if you get an error “this number is in use, do
   you want to use it anyway”, choose “Yes”
3. Ignore any other error message popups & go to the main menu list inside the SP350 app
4. Click on “Function” at the bottom of the menu list to expand the full listing
   
   
    
5. Click on “User Configurations” at the top of the list to open the configuration window
   
   
    
6. Click on “Device” in this new window & on the rt side panel, make sure the following info
   is present:
   • “Specifies NIC/IP Address” should have a check mark in it
   • In the “Network Interface” window, make sure “Intel(R)…” is chosen
   • In the “IP Address” window, make sure it begins with: “10.123.0.-
7. Click on "Apply" at the bottom of the user.
8. .Click on “Apply” at the bottom of the User Configurations window & confirm the choice.
9. Click on “OK” at the bottom of the User Configurations window & this will close it.
10. Close the SP350 app & any remaining open error boxes (if applicable).
11. Wait 30-seconds before re-launching the SP350 program