Tutor.com student support FAQ

Student Support

Quick Reference Guide
FAQ's

 

I cannot sign in.

I don't know my username and/or password.

It says my Email is not authorized.

Make sure you are using your school email address. If you're not aware of your school email, you may need to contact your school's help desk.

If you're sure you are using the right email, contact the Support team at (800) 411-1970. We may need to configure you on our end or disable a direct-to-Consumer account you may have accidentally created.

I connect to Tutor.com through my school's Learning Management System (D2L), and I'm receiving an error.

Please email us at studentsupport@tutor.com and provide the Error ID# as well as a screenshot of the page that includes the web address. We'd also like to know through which link/button within the LMS you are trying to connect to Tutor.com.

How do I use the Tutor.com service?

Click here to view a quick 3-minute video walking you through the site and available features. You can also try out our virtual Classroom in offline Practice mode until you are ready to connect to a live tutor.

I am out of time and need more minutes.

Your allotment is:
3 hours for non-online users (students enrolled in Face to Face and web-enhanced courses)
10 hours for online users (students enrolled in Blended, International, and Online courses).

If your allotment runs out, you will have those minutes refreshed at the start of your next term.

I'm unhappy with a recent session. Can I have it reviewed?

Your feedback is important as we strive for an exceptional educational experience in every session. If you are dissatisfied with a session for any reason, please contact Support via the web form. Be sure to include the date, time and subject of the session. Our subject experts will review and assess the tutor's performance in the session.

If your school provides a limited number of minutes, we may be able to restore some or all of the ones used in an unsatisfactory session, subject to the results of our Quality review.

 

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