Students - Coronavirus (COVID-19) Technology Assistance

Please use this Knowledge Base article for TECHNOLOGY information required during the COVID-19 situation. We have information on how to request assistance, tutorials on using our applications and more.

To request technical assistance please see below these easy to use online forms:

• Desire 2 Learn (D2L) Assistance Request
• One Access Assistance Request
• Report an issue with your BC Loaner Laptop

Students can schedule an online tutoring appointment via WCOnline:

• Make an appointment with a tutor at South & Partnerships Centers
• Make an appointment with a tutor at North Campus
• Make an appointment with a tutor at Central & WHC
   

If you need further assistance accessing your student email, D2L or your student account please contact the 24-hour Help Desk. Our contact information is available at: helpdesk.broward.edu

Desire 2 Learn (D2L) and ZOOM

Important information on the D2L internal e-mail system. Please visit: D2L Email - How it works

• How to forward your email from D2L to your Broward College email account
• How to access and use ZOOM in Desire 2 Learn (video)
• Sending e-mails in D2L
• D2L system requirements
• iPhone or Android APP with Zoom. (Need to have the meeting URL to join)

E-Mail and Office 365 (including FREE download of Microsoft Office)

• Using your Office 365 student e-mail
• Download Office 365 (Microsoft Word, Excel, Access, PowerPoint) for FREE

LinkedIn Learning

• Assistance with LinkedIn Learning and Tutorials

Broward College One Access

• All information available on logging in to Broward College One Access OFF Campus.

Tutor.com Tutorials. Personalized support to students through 24/7 online tutoring

• Tutor.com Student Guide
   

• Broward County Libraries: Students in Broward County have access to Brainfuse with a library card. Students can apply for Broward County Library Card here.

Purchasing Technology 

• HP 14" Touchscreen Laptop with Microsoft Office Personal 365 HP 14" Touchscreen Laptop with Microsoft Office Personal 365
• Apple Laptops (Refurbished) w/MS Office 2019 https://store.thinkedu.com/mac-refurbs-c729.aspx
• Low-cost computers https://internetessentials.com/low-cost-computer
• PCS FOR PEOPLE. Since 1998, PCs for People has been focused on digital inclusion efforts across the United States. As a 501(c)(3) non-profit organization, its mission is to provide a bridge across the digital divide that offers employment and educational opportunities to low-income individuals, families with children, and those with disabilities.
  
  PCS FOR PEOPLE services include free end-of-life computer collection, refurbishing, donation-based computer distribution, certified data sanitization, computer repair, internet service, education, and free electronic recycling. Through an unwavering commitment to the communities they serve, they have distributed over 60,000 computers, subscribed thousands of families to low-cost internet, and recycled millions of pounds of electronics.
  
  Find out if you are eligible for a computer through their services: https://www.pcsforpeople.org/eligibility/